F.A.Q.
Find guidance on choosing a product, planning a custom logo mat, requesting a quote, and caring for your purchase. For questions about a specific item or project, contact our team with the details.
PRODUCT SELECTION
1. How do I choose the right mat for my space?
Start with where the mat will be placed and what you need it to do. Consider indoor or outdoor exposure, foot traffic, moisture, standing time, and cleaning requirements. Measure the available area and check door clearance where applicable. These details help narrow down the material, construction, and size appropriate for your space.
2. What is the difference between an entrance mat and a logo mat?
Entrance mats are selected primarily to help manage dirt and moisture at access points. Logo mats add a personalized design that displays a business name, logo, or message. Some logo mats also provide entrance matting functions, depending on their material and construction.
3. Can every mat be used outdoors?
No. Suitability depends on the individual product and its intended exposure. An outdoor location may involve direct sunlight, rain, or changing temperatures, while a covered entrance presents different conditions. Check the product specifications and describe the installation area before choosing a mat.
4. Where can anti-fatigue mats be used?
Anti-fatigue mats are intended for areas where people spend time standing, such as service counters, packing stations, and workstations. The appropriate model depends on the environment. Dry work areas, wet floors, and locations exposed to oils or grease may require different materials.
5. What should I consider when choosing a kitchen mat?
Consider drainage, standing comfort, cleaning access, and the substances the mat will encounter. Exposure to water, cooking oils, and grease should be discussed separately because material suitability varies. Also consider the layout of the work area and whether individual mats or a modular configuration would be more practical.
6. How do I choose matting for a pool, locker room, or boat?
Describe the exact location and how it is used. Drainage, barefoot comfort, exposure, and cleaning requirements may influence the selection. Pool and boat applications should be reviewed individually; a product suitable for one location is not automatically suitable for the other.
7. What should I consider when selecting gym rubber flooring?
Identify the activities, equipment, existing subfloor, and area to be covered. A stretching space and a free-weight area may have different requirements. Share your layout and intended use so the appropriate product specifications and installation requirements can be reviewed.
CUSTOM LOGO MATS
8. What types of logo mats are available?
Our logo mat selection includes printed, inlay, rubber scraper, and embossed options. Each construction offers a different appearance and set of design possibilities. The best choice depends on your artwork, the intended location, and the function you want the mat to serve.
9. What information should I provide for a custom logo mat quote?
Send your logo, preferred dimensions, quantity, intended placement, and delivery ZIP code. Include your preferred orientation and any deadline associated with the project. If you are unsure about the material or size, describe the entrance or space where the mat will be used.
10. What artwork file should I send?
Send the clearest version of your logo that you have. Include a PDF or high-resolution image if available, along with any brand color references. Our team can review the artwork and advise whether a different file or a simplified design is needed for the selected mat.
11. Can you match my logo colors exactly?
Color availability and reproduction depend on the mat construction and customization method. Screen colors may also differ from physical materials. If an exact brand color is important, provide the color reference and ask about the available options before finalizing the order.
12. Are custom sizes available?
Custom sizing depends on the product. Share the dimensions you need and specify whether they are in inches, feet, or centimeters. Available sizes, production limitations, and pricing should be confirmed for the selected model.
ORDERS & DELIVERY
13. How do I request a quote?
Provide the product name or intended application, dimensions, quantity, and delivery location. For custom products, attach your artwork and describe the desired layout. Including these details helps our team review your request more efficiently.
14. Do you offer wholesale or volume pricing?
Contact our team to discuss wholesale and larger-quantity purchases. Include the products, quantities, and whether the request is for a single project or recurring orders. Ask for pricing based on the specific scope of your purchase.
15. How long will my order take?
Timing depends on the product, availability, customization requirements, order quantity, and destination. Request an estimated schedule for your specific order before purchasing, especially if you are working toward an opening, installation, or event date.
16. How are shipping costs determined?
Ask for shipping details based on your selected products, quantities, and delivery address. Include any special receiving requirements, such as limited access or a scheduled delivery window. Shipping charges and available services should be confirmed with your quote or order.
17. Can I pick up my order in Miami?
Contact our team to confirm pickup availability for your order. Verify that the products are ready and arrange the pickup details before visiting the Miami location.
CARE & SUPPORT
18. How should I clean my mat?
Follow the care instructions for the specific product. Cleaning methods vary by surface material, backing, and construction. Do not assume every mat can be machine washed, pressure washed, or cleaned with the same chemicals. Include cleaning beneath the mat in your maintenance routine.
19. What should I do if I have a question about an order?
Contact our team with your order number, product details, and a brief description of the issue. Photos can help explain concerns involving appearance, dimensions, or condition. For returns, cancellations, and warranty questions, request the terms applicable to your purchase.
Still Have Questions? We’re Here to Help.
Every space has different needs, and choosing the right product can raise questions beyond the basics. Whether you need help comparing materials, exploring customization options, or planning your order, our team is ready to assist you.
Tell us about your project, and we’ll help you find the information you need to move forward with confidence.